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Terms and ConditionsFeedback

  1. Full payment for the training, or an official order, should be sent in advance of the start date.
  2. Certificates will not be supplied to successful delegates until such time as all fees have been paid in full.
  3. Cancellations/postponements within four weeks of the training start date (including weekends and Bank Holidays), will incur a cancellation/postponement fee of 100% of training fees, or a flat fee of £150 per day where no training fees have been charged.
  4. Leicester College reserves the right to cancel/postpone training, offering a full refund or alternative training dates, in unforeseen circumstances. All bookings are accepted subject to availability.
  5. Training delegates agree to complete the necessary training administration, and to provide auditable proof of status and attendance where required.
  6. All training is dependent on a minimum attendance of “eligible delegates” (see point 13 for clarification), unless agreed in writing in advance of the training commencing.
  7. Additional charges may be made if the agreed number of eligible delegates do not complete the programme.
  8. Certificates will be awarded to successful delegates as per the name submitted on the registration enrolment form.
  9. If any delegate is unsuccessful, a re-assessment/re-training fee is payable. Details are available upon request.
  10. Where certificates are forwarded to a nominated individual for despatch to the successful employee(s), Leicester College cannot be held responsible for that individual failing to do so.
  11. Lost certificates will be replaced at cost, plus a £25 administration charge.
  12. The Employer must agree to provide Leicester College with details of any delegate who may have a disability or other learning need, prior to the training. This is to ensure that the training is suitable and appropriate. Lack of this information may lead to the delegate being withdrawn from the training on the grounds of Health and Safety. This information will be held in the strictest of confidence.
  13. For Skills Funding Agency (SFA) funded training only: delegates arriving after the official start time, as agreed with Leicester College, may be refused admittance to the training and will be deemed as ineligible for funding, by virtue of insufficient guided learning hours.
  14. Where public funding is granted, the delegate and employer agree to comply with the guidelines set out in the Skills Funding Agency (SFA) “Funding Guidance” and subsequent updates. This can be found on www.skillsfundingagency.bis.gov.uk If you do not have access to the internet, please request a copy of this document from Leicester College.
  15. All the information requested is necessary for funding purposes. Leicester College is registered under the Data Protection Act 1998, and Leicester College undertakes to comply fully with this Act.
  16. The Signatory on the training booking form must be a person authorised to agree to the above Terms and Conditions and by signing, accepts these Terms and Conditions.
  17. Complaints

  18. Leicester College strives to produce the highest quality training opportunities and is determined to be known for excellence in all it does. However we accept that sometimes our service to customers and employees falls short of these standards. If you are dissatisfied in anyway with our services we are keen to hear from you and to do what we can do to rectify matters. The College has a formal four stage complaints procedure. For further details please either call the College on 0116 224 2240 or visit our website leicestercollege.ac.uk
  19. The following apply to NVQs only

  20. Cancellations/postponements of assessor visits will incur a fee of £60 per visit, unless the assessor has received notification at least 24 hours in advance of the planned visit.
  21. Delegates agree to complete the necessary training work set by the assessor between visits.
  22. Leicester College reserves the right to withdraw delegates from the programme who do not complete activities set by the assessor within the agreed timescales.

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