Customer Service and BusinessFeedback
With 86%* of consumers saying that they would stop doing business with a company due to a bad customer experience, the importance of customer service and business skills cannot be underestimated.
Effective skills in these areas are key for any successful, thriving and innovative business.
Regardless of your industry, ensuring that the customers you have worked so hard to attract remain loyal to you and help to spread your reputation, will ultimately be down to the service they receive from your employees. In addition, satisfied, loyal customers will spend more with you, helping to ensure that you stay ahead of the competition.
At Leicester College we offer a wide range of accredited qualifications and bespoke training solutions, to address specific issues affecting your business or to provide an overall boost to the service your organisation delivers.
* Source: Harris Interactive, Customer Experience Impact Report.