In modern business the customer experience is the most important factor and one that keeps people coming back to your company. Low levels of customer service are perceived throughout many sectors within the UK and negative word-of-mouth reports can have a knock-on effect on your sales and competitiveness.
Customer Service training is essential for all businesses and can be linked to any other aspects of skills development.
We offer a wide range of accredited qualifications and bespoke training solutions, to address specific issues affecting your business or provide an overall boost to the service your organisation delivers.
 Successful Training
Roxanna Lowe - Area Manager, St George’s Nursery School
Leicester College has worked with Roxanna to deliver a variety of training for nursery staff including the NVQ in Customer Service. Roxanna said: “We chose to do this training because Customer Service is an area where there is always room for improvement and we wish to provide the best customer service that we possibly can. “The training encouraged us to think about how we come across to customers and makes us more aware of ourselves. The training provides the skills to enable customers to be dealt with efficiently. “This builds on other Leicester College training that we have undertaken including a bespoke Management Training Programme which was designed specifically for us. All of the training we have done with the College has helped us grow our business by building on our reputation of providing an excellent service. “I cannot fault the service we have received from Leicester College. It offers a very professional service. We have started other training with the College and I would definitely recommend it to other businesses.” |
